Please add the ability to Choose Alternative Types of Screenshots, to the CWC Toolbar, based on the following Selections

• Region
• Window
• Fullscreen (Single Display)
  
• Fullscreen (Multiple Display)
• Scrolling Window
• Panoramic
• Etc.

The existing Screenshot Feature is a great addition, but it ultimately tends to create more work. Since we only have One Option Available, at the present time (FullScreen), one tends to have to hunt the Image file down, then Open it into my Screenshot Editor of Choice (i.e. Snag It) or whatever is Available at the time (i.e. Microsoft Paint).

From there, you have to Crop the Image to the Borders of the Window or Object, which is rather tedious and imperfect (especially when you're taking dozens of Screenshots for Documentation purposes).

That being said, it would greatly simplify the Documentation Process if the ability to make the requested Screenshot Selections above, were available from within the CWC Toolbar.

While on the topic of Screenshots, another great feature to add, would be to Select an Application, that Screenshots can be Automatically Opened into (Similar to the TechSmith Snag-it Capture Utility, which Automatically Opens newly taken Screenshots into the Snag-It Editor Application).

Request to have a ended session automatically deleted in ConnectWise Control.

When my techs use ConnectWise Control there role is setup to ask the user on the other end permission to connect however if they complete their task with the user, the session is ended the old session just sits out there. If a tech were to try to use the old session it would automatically allow them to remote into that users machine without prompting the user. I am requesting instead of each tech having to go in and delete their session each time there done with the user to have it automatically delete itself. This used to be a function available in really old versions of ConnectWise Control. 

Bomgar/BeyondTrust, TeamViewer, and other major remote control vendors support direct "real" SSH access to guests via on-prem gateways or emulation through the installed agent. It would be great if ConnectWise Control supported this, as the currently headless "console" implementation leaves a lot to be desired from a true SSH terminal software. Seems like an easy way to add features and make the product more attractive to future and current customers.

A true SSH implementation allows for the ability to remote control guests without exposing them directly to the internet (with an on-prem gateway), and much better support for terminal-based utilities.

Hello,

I would like to remove autofill history in all of the fields when trying to use the Build Installer tool in screen connect. Currently if I make one new value, it will save it forever, even if it was a typo and would like to remove that.

TinyMDM allows Zebra device management running Android OS. I know Samsung devices are supported, can Zebra devices please also get supported? I do not work for TinyMDM in any capacity, I just would like to have more than view only on our Zebra devices. Thank you.
https://www.tinymdm.net/

I currently get the above message when I have sessions open for a while.

Is there a way to stop this from happening in CW Control?

It would be great to have a dark mode, not having a dark mode feels disrespectful for everybody's eyes, fornt end wise, it takes minimum effort. please do.

I opened a case with support and they recommended that I file this as a feature. Although I disagreed with that classification, the decision stands for now.

The ConnectWise Access client incorrectly reports Windows 10/Windows 11 editions. While this functionality may have worked in the past, it does not account for what I call "transient editions". If Windows user has a Microsoft E3 or E5 license assigned, a computer will seamlessly upgrade from Professional to Enterprise. From reports online, the reverse is also true (perhaps disconnected from the Internet for prolonged periods or removal of license).

The agent is likely pulling WMI class OperatingSystem's property "Caption" (or PowerShell's Get-ComputerInfo cmdlet). This appears to be the edition at install time. OsOperatingSystemSKU reports the (correct) functional Windows edition (again, if the user has a license which performs a seamless upgrade).

If a way could be developed to bulk uninstall software through the remote diagnostic toolkit extension would be much appreciated.  I don't want to click through each machine one by one just to uninstall a specific software.

It should allow uninstalling all apps of a specific name/version if it exists on the machine, or ignore the command if it doesn't exist.

Also, the reverse would be appreciated too.  Being able to bulk install a program silently in the background would be good too.

Can we sort connected hosts by earliest connection duration to latest?